FAQs
Due to the popularity of Urban Air, we experience a large number of calls with questions about Birthday Parties, Tickets, Memberships and Special Events. In an effort to provide the best Customer Service possible, we have provided you with the most frequently asked questions and answers.
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Birthday Party FAQs
Yes, some locations have The Bowl, which is a trampoline area dedicated for ages 7 and under, or the Tubes for children under 52″ in height. Also, because the foam pit or stunt bag and runway are one-at-a-time activities, they are also safe for the younger kiddos. Always check the attractions page for your local park to see what attractions are available.
Unfortunately we cannot pencil anyone in because we are required to have up to a $175 deposit down* to hold the spot. However as soon as you are ready to book, you can go online and book your party any time by clicking the BOOK A PARTY link!
*Deposits vary by location.
Our staff will get the participants checked in and they will then go and play for around 1 hour and 20 minutes. The kids will then be called over the sound system to come back to their table or room for cake, pizza and presents. After they have cake, pizza and presents, if there is any time left they can go back and play. You will have your table and/or room for the full two hours. You and your guests are welcome to stay and play for as long as you'd like. NOTE: All-day play is subject to capacity.
If you have a Private Party Room or Suite, your host would be happy to take the kiddos around the park. If you have a party table, you have a shared host and they will not be able to take the kiddos around the park. Either way, the kids get the hang of it fast and have the best time! When it is time for kiddos to come back to the table or room to eat pizza or cake, we will call the party over the speakers of the park.
To ensure you get the time and date you prefer, we would recommend booking your party at least 2 weeks before the party. The easiest way to book a party is to book online through our website. Simply CLICK HERE to check out our party package then click the BOOK A PARTY link at the top of the site to book it.
Depending on the size of the children we feel that 15 is a comfortable number. Our tables are 12 feet in length. However, if you don’t mind them being squeezed it could possibly be up to 20 since the kids will be playing a majority of the time anyways and the amount of time they will spend sitting will be very minimal. In accordance with local and state regulations, Urban Air may be limiting park capacity; check with your local park for any limitations regarding spectators.
We do not have a maximum but we would recommend no more than 20 people if you are concerned about seating at the table. If your party grows to larger than 20, we would recommend adding an additional room or table for your guests. Additional fees may apply.
No, just the birthday child gets a free shirt.
A non-refundable deposit of up to $99* is required to reserve all birthday parties. For group sales and private park rentals, a 50% non-refundable deposit is required. Deposits are applied to the remaining balance at the end of the event (whether birthday party, group sales, or private park rentals). You can start the process to book a party any time online by clicking the BOOK A PARTY link at the top of the website. *Deposit price may vary by location.
Yes, if your child has special needs, please let us know upon booking your party so that we can make the appropriate accommodations and inform your Party Host.
Any child who is jumping or accessing any attractions, regardless of age, will need to be paid for.
No need to call us! Just email your pizza order to the party email in your invoice along with your name, order number and park location. We update your party with whatever you need and email you back a confirmation reflecting the changes. All party changes, including pizza orders, must be placed by 5pm the Thursday prior to your party or by the cutoff time found on your Order Invoice. We do not allow outside food, drinks or coolers besides your birthday cake, cupcakes or cookies.
Yes! We do parties 7 days a week! These are great for families who like the entire park to themselves! You can book a party any time online by clicking the BOOK A PARTY link at the top of the website.
All party balances must be paid in full on the day of your event to allow for any last minute adjustments.
Our GLOW Theme is only available on select nights. No other kids’ birthday party places around town offer Glow Party Packages like Urban Air. Normal lighting gets replaced with black lights, strobes and lasers while the kids play glow-in-the-dark dodgeball and jump to their favorite songs. Our Classic theme is available 7 days a week when Glow is not available.
The cost of additional participants varies by location. Please check with your park for specific details.
Urban Air is dedicated to offering a great time to all guests attending your party. Therefore, we only offer one package per group event.
Yes! Please contact a Party Expert to help guide you through the process of booking 2 party packages to accommodate your larger group size.
No. Only reserved parties are able to bring in a celebratory dessert.
No. Only reserved parties have a dedicated Table or Party Room reserved.
Urban Air is in the business of fun and has already customized the best party packages. Choose from one of our hand-crafted, stress-free, packages available online.
10 attractions passes are included, and you can easily add more to create the perfect party for your child.
CANCELLATION POLICY
If you cancel the event with more than 72 hours' notice, then you waive the right to the deposit but you will not owe anything further for the cancelled event.
If you reschedule the event with less than 72 hours' notice, then, so long as you reschedule the event to occur within 30 days of the originally scheduled event, then we will apply the deposit to the cost of the event.
If you no-show the event, then you waive the right to recover the deposit and authorize us to charge your credit card for the full amount of the event.
If you walk out on the event prior to payment, then you waive the right to recover the deposit and authorize us to charge your credit card for the full amount of the event.
If an Act of God or weather event causes the Park to close, your party will be rescheduled. No refunds are provided for an Act of God or weather event.
You can book a party any time online by clicking the BOOK A PARTY link at the top of the website.
We will start setting up your Party 15 minutes before the scheduled start time, so feel free to arrive around that time. If you arrive any earlier, your room or table may not be ready due to other parties occurring before yours.
GLOW Parties vary by location, however, most of our locations offer GLOW Parties at 6:00 PM and later on Friday nights.
With a paid birthday party, feel free to bring a single serve cupcakes or cookies, candles, presents, and birthday child! All other items can be purchased through the park. We do not allow outside food, drinks or coolers.
Gratuity is not included for most parks and can be provided directly to your host or at checkout per your discretion. An automatic service charge may apply for select parks.
We offer pizza and other snacks and candy which can be purchased through the park. We will contact you a few days before your party to get your pizza order if you do not know it at the time of booking. For most locations, all pizza orders must be placed by 5pm the Thursday prior to your party. To ensure that your pizza orders are received in a timely manner, please note the pizza order cutoff time that is on your Order Invoice. We do not allow outside food, drinks or coolers; however, cake, cupcakes, or cookies (as long as they're not ice cream cakes) are permitted with a booked party.
Unfortunately we do not have a way to keep the ice cream from melting and we do not allow outside coolers. We do however offer other cold treats at the park for purchase.
Yes, of course, a baked dessert item is fine! Just as long as there is no ice cream or ice cream cake.
Yes, if you would like to bring your own decorations or themed decorations, plates, and napkins with a paid birthday party, you are more than welcome to do so! We will start setting up your Party 15 minutes before the scheduled start time, so feel free to arrive around that time. If you arrive any earlier, your room or table may not be ready due to other parties occurring before yours.
Unfortunately not, we don’t allow any other outside food or drink at the park. However, your party package does include one bottle of water per jumper and if you need additional drinks we offer soda, Gatorades and more at the park.
Yes, in the Party Rooms we have tables for presents and for Party Tables out in the Party Zone you can also put presents on the table.
Urban Air is dedicated to offering safe, fun and affordable parties to kids of all ages. Urban Air has been in business for over 10 years and has hosted thousands of Birthday Parties and Special Events. Many businesses have tried to copy Urban Air but none have been able to provide the stress-free service, experience and lasting memories that Urban Air provides its loyal customers.
Check out the Awards Page to view all the awards Urban Air has won over the years, then come experience for yourself. Here are just a few:
- Best Kids Birthday Parties
- Best Place to take Energetic Kids
- Best Trampoline and Adventure Park
- Best Jump Parties
- Best Gym In America For Kids
You can book a party any time online by clicking the BOOK A PARTY link at the top of the website.
Yes, you will have a Party Host that will take care of everything you need. They will also be assisting other parties at the same time, similar to a waiter/waitress environment. If you are interested in a Private Host, our Private Party Room packages have a private host.
You can add the following items to your party table:
- Pizza
- Private Dodgeball Games
- Party Favors
- Cool treats
- Jump Socks
- And much more…
Yes, anyone who is jumping counts towards the 10. This includes the birthday party child and any parents who may be jumping. We DO NOT charge for parents, grandparents or friends to stay and watch. You can BOOK A PARTY any time on our website and customize your party to meet your needs and budget. In accordance with local and state regulations, Urban Air may be limiting park capacity; check with your local park for any limitations regarding spectators.
Extra Participant refers to any person accessing any of the attractions. Any persons attending the party may watch at no charge but may not access any of the attractions. If any guests in the group want to be part of the “Extra Jumper” pricing, they will need to be included on your final party bill. If you do not want extra guests on your bill, and they want to access the attractions, they will need to go to front desk to purchase a full priced ticket.
No. Anyone participating with a party is charged the party participant rate.
We have no age limits, in fact in most parks we have an area dedicated to ages 7 and under! Must be at least 41” for Warrior Attractions and Climbing Walls, 48″ for Ropes Course and Sky Rider. Maximum height of the Tubes is 52″. Attractions vary by location.
Yes, we have downloadable party invitations, party invitation ideas, and advice on the birthday party invitation page.
We recommend that parents sign waivers for their children on our website in advance so that it will automatically be in our system when they arrive. Every customer wishing to participate in our attractions is required to sign a waiver. Waivers only need to be signed one time.
Sign The Waiver link located on the top left hand side of the website.
The waivers outline the risks associated with jumping on trampolines just like a bounce house party. We require waivers to be filled out for each participant before they are allowed to jump or participate in any of our activities.
Sign The Waiver link located on the top left hand side of the website.
Pizza pricing varies by park with pricing starting anywhere from $11 to $20 per pizza. Pizzas have approximately 8 to 10 slices each. If you are approximating 2 slices per person, one pizza should feed 3 to 5 people. For most locations, all pizza orders must be placed by 5pm the Thursday prior to your party. To ensure that your pizza orders are received in a timely manner, please note the pizza order cutoff time that is on your Order Invoice. We do not allow outside food, drinks or coolers besides your birthday cake, cupcakes or cookies.
Ticket & Admission FAQs
Admission & Access
Valid admission grants access during regular business hours, subject to capacity and availability.
Urban Air All Day Play Promise states: If a guest is asked to exit due to capacity restrictions, the guest will receive a complimentary return pass valid for one admission within 30 days at the same park.
No. Return passes are non-transferable, have no cash value, and exclude add-ons.
Yes. Standard park rules and waiver requirements apply to every visit, including one made with a return pass.
Yes. Urban Air reserves the right to modify or discontinue this offer at any time.
Socks
Yes. Urban Air Socks are required for all guests.
Membership includes one pair of Urban Air Socks on the initial visit only. Additional pairs must be purchased separately.
Height & Attraction Access
Yes, height requirements vary per attraction. Attractions vary by location, so check with your local park.
Shorty 40 access level is dependent upon the child's attraction eligibility — it's tied to height/age thresholds rather than a fixed ticket type, so eligibility can vary by attraction and by park.
A Parent Ticket is available with the purchase of a full-price child's pass and must match the child's attraction access level. (e.g., a parent accompanying a child with Unlimited Play access needs a Parent Ticket at the same level. A parent accompanying a child with Unlimited Play+ access needs a Parent Ticket and a Go Kart Upgrade to match level).
Sales, Refunds & Pricing
No. All sales are final. There are no refunds, exchanges, or same-day re-entry once you've left the park (this is separate from the 30-day capacity return pass above.)
No. Prices do not include tax.
No. Offers and standard pricing are not valid for parties, groups, or special events — those have their own pricing structure.
Buy 2, Pick 2 Freebies Promotion
With the purchase of two (2) tickets at the park's top-tier level — Unlimited Play+ at parks that offer it, or Unlimited Play at parks where that is the top tier — guests may choose one of two freebies: (A) two (2) additional tickets at that same top-tier level, or (B) one (1) whole single-topping pizza plus two (2) Dippin' Dots Ice Cream.
The offer is valid beginning September 11, 2026. Check with your local park or urbanair.com for the current end date, since promotional windows are set per park.
Tickets received as part of this offer are valid for forty-five (45) days from the date of purchase. Unused tickets have no cash value and will not be extended, refunded, or reissued after they expire.
No. This offer is not valid with any other offer, discount, or promotion.
No. Tickets issued under this promotion are non-transferable and non-refundable.
No. The offer is valid at participating locations only, and is subject to availability. Attraction availability, park hours, and ticket tiers vary by location, so confirm details with your local park.
Yes. Prices, participating locations, and offer availability are subject to change without notice, and additional restrictions may apply. See your local park or urbanair.com for current details.
Buy One Get One Free (BOGO) Promotion
Guests get two Unlimited Play tickets for the price of one — buy the first ticket at full price and the second is free.
Both tickets are valid for 45 days from the date of purchase.
No. The two tickets don't have to be used together or on the same visit — each can be redeemed on a separate day within the 45-day window.
No. This offer can't be combined with other discounts, memberships, or promotions.
Tickets appear in the KidHub app right after checkout — there's nothing to print. Download the Kid Hub App to access your tickets. Guests scan the ticket in the Fast Lane when they arrive at the park.
No. Urban Air's All Day Play Promise means there are no time limits once admitted — guests can stay and play all day on either ticket. Urban Air All Day Play Promise states: If a guest is asked to exit due to capacity restrictions, the guest will receive a complimentary return pass valid for one admission within 30 days at the same park.
Buy One Get One 50% Off Promotion
Guests get two Unlimited Play tickets — buy the first ticket at full price and the second at half price.
Both tickets are valid for 45 days from the date of purchase.
No. The two tickets don't have to be used together or on the same visit — each can be redeemed on a separate day within the 45-day window.
No. This offer can't be combined with other discounts, memberships, or promotions.
Tickets appear in the KidHub app right after checkout — there's nothing to print. Guests scan the ticket in the Fast Lane when they arrive at the park.
No. Urban Air's All Day Play Promise means there are no time limits once admitted — guests can stay and play all day on either ticket. Urban Air All Day Play Promise states: If a guest is asked to exit due to capacity restrictions, the guest will receive a complimentary return pass valid for one admission within 30 days at the same park.
Membership FAQs
Fall Membership Promotion
New guests who sign up for a 12-month or 6-month prepaid Unlimited Play Membership during the promotional period receive one Urban Air x ICEE color-changing ICEE cup.
The offer runs for a limited time from September 16, 2026, through October 28, 2026.
No. This promotion applies to new 12-month and 6-month prepaid Unlimited Play Membership purchases only — existing members do not qualify.
The cup is given at the guest's first park visit after signing up; it will not be shipped. The first ICEE with the cup at that visit is free, and refills are available at a discounted price on the second fill or future visits.
No. Cup availability may vary by location and is available while supplies last. Limit is one offer per membership.
The prepaid membership must be paid in full at the time of purchase. The initial term is 6 or 12 months.
Membership is valid only at the location of purchase, every day the park is open to the public, excluding special events. The park may close for private events, and closures are announced in advance.
Memberships exclude Teen Night, Field Trips, Family Night, Parents Night Out, Fitness Classes, Learn & Fly, Work & Fly, Camp Urbie, Snapology camps, and special events.
Socks are redeemable on the first visit only, one pair per membership.
Five additional birthday guests are valid only on paid parties of 10 or more. A separate Bring a Friend 50% off benefit is limited to one person per valid membership and is only valid Sunday–Friday; blackout dates may apply.
No. Membership benefits are non-transferable. Capacity restrictions may also apply based on local authority mandates.
Membership Cross-Park Use
Unless explicitly indicated, membership benefits and discounts may only be used at the park where they were purchased. Discount passes, tickets, or add-ons may be available for visiting other properties, but admission to other properties is not included as part of your membership.